PRIVACY POLICY

Last Updated: July 13, 2026

Rawatan Rumah (“we,” “us,” or “our”) operates the website https://rawatanrumah.com/ (the “Website”). We are committed to protecting and respecting your privacy regarding the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website, purchase our services, or interact with us. By using our Website or engaging our services, you consent to the data practices described in this policy.

1. Personal Information We Collect

We collect personal information directly from you when you interact with our Website, fill out forms, or purchase services. This information includes, but is not limited to:

  • Identity Data: Full name.
  • Contact Data: Email address, phone number, and physical billing/service address.
  • Transaction and Financial Data: Details required to process payments when you purchase our services or products.
  • Other Information: Any additional data you choose to provide us through inquiry forms, customer support communications, or specific service requests.

2. How We Use Your Information

We process your personal information strictly in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) for the following purposes:

  • To Provide Services: To manage your requests, fulfill your bookings, deliver home care/treatment services, and process your transactions securely.
  • To Communicate With You: To send you updates, confirmations, respond to your inquiries, and send informative or promotional emails regarding our services.
  • To Improve Our Website: To monitor website traffic, analyze user behavior, and optimize your browsing experience.

3. Tracking, Cookies, and Analytics

We utilize tracking and analytics tools, such as Google Analytics, to collect standard internet log information and details of visitor behavior patterns.

  • This data helps us determine the number of visitors to various parts of the Website and understand user preferences.
  • This information is processed in a way that does not directly identify individual users. You can choose to disable cookies through your individual browser settings if you wish.

4. Direct Marketing and Emails

We may use your contact details to send you emails regarding updates, service announcements, or promotional content. If at any time you no longer wish to receive these marketing communications, you can opt out by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.

5. Third-Party Advertising

We value your user experience; therefore, Rawatan Rumah does not display third-party advertisements on our Website. Your data is never sold or shared with third-party advertisers.

6. Data Sharing and Third-Party Processors

We do not sell, rent, or trade your personal data. We may share your information only with trusted third-party service providers who assist us in operating our business, such as:

  • Payment Gateways: To process secure transactions when you purchase our products or services.
  • Analytics Providers: To help us understand website performance (e.g., Google Analytics).

All such third parties are required to maintain the confidentiality of your data and are prohibited from using your personal information except to provide these services to us.

7. Your Rights Under the PDPA

As a user in Malaysia, you hold specific rights regarding your personal data under the PDPA:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You have the right to request that we correct any inaccurate, incomplete, or outdated information.
  • Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time (though this may limit our ability to provide certain services to you).

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is managed, please contact us at: